Privacy Policy
Effective Date: June 4, 2025
Last Updated: June 4, 2025
Welcome to Pokaluno. We are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our website and gaming services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, email address, and username (when creating an account)
- Contact details submitted via forms or support inquiries
b. Technical Data
- IP address, browser type, device information
- Cookies, usage logs, and performance tracking data
c. Gameplay Data
- Game preferences, session activity, scores, and achievements
- In-game purchases or bonus claims
2. How We Use Your Information
We use your data to:
- Create and manage your account
- Enhance gameplay experience and platform features
- Send service-related notifications and updates
- Respond to customer support inquiries
- Prevent fraud, abuse, or illegal activity
- Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Trusted third-party providers (e.g., hosting, analytics, payment processors)
- Authorities, if legally required
All third parties are contractually obligated to safeguard your data and use it only as instructed.
4. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Track progress in games
- Analyze site performance and traffic
You can adjust or disable cookies in your browser settings. Learn more in our Cookie Policy.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access or correct your personal data
- Request deletion of your data ("right to be forgotten")
- Object to certain types of processing
- Request a copy of your data (data portability)
- Withdraw your consent at any time
To exercise your rights, please contact us at support@pokaluno.com.
7. Data Security
We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, alteration, or disclosure.
8. Children’s Privacy
Pokaluno is not intended for children under 13. We do not knowingly collect data from minors without parental consent.
9. Changes to This Policy
We may update this Privacy Policy periodically. If we make material changes, we will revise the “Last Updated” date and notify you via the website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us:
- Pokaluno Gaming Ltd.
- 32 Brighton Way, London, W1D 4ES, United Kingdom
- 📧 support@pokaluno.com
- ☎️ +44 20 7946 0874